Jawab is an AI agent for MENA e-commerce brands. It handles Instagram DMs and Facebook Messenger — 24/7, in Arabic and English — so your team doesn't have to.
أهلاً، أريد إلغاء طلبي رقم #2847. هل ممكن؟
أهلاً عمر! 👋 بالتأكيد أقدر أساعدك في إلغاء طلبك رقم #2847.
Hi Omar! Your order #2847 can be cancelled since it hasn't shipped yet. I've initiated the cancellation — you'll receive a full refund within 3-5 business days.
Works where your customers already are
Everything you need
Not a generic chatbot. An AI that understands your products, your customers, and the way they communicate.
Responds fluently in Arabic and English — including Gulf, Levantine, and Egyptian dialects. No awkward translations.
Jawab knows its limits. Sensitive or complex messages are instantly flagged for your team — with full context.
Upload your FAQs, product catalogue, return policies — Jawab learns your business and answers with accuracy.
Customers shop late at night and expect a reply. Jawab never sleeps, never takes a weekend, never calls in sick.
See what questions customers ask most, where conversations drop off, and how your AI is performing — in real time.
Set your brand's tone — formal, friendly, casual Gulf Arabic. The AI sounds like your brand, not a robot.
Setup in minutes
One-click OAuth with Instagram and Facebook. No API keys, no developers, no forms to fill.
Upload your FAQs and product info. Set your brand tone. Tell Jawab what to escalate. That's it.
Flip the switch. Jawab starts answering every DM in real time. You watch, approve, or take over anytime.
From our customers
"We were drowning in DMs — 400+ a day. Jawab handles 92% of them automatically. Our team only touches the real edge cases now."
"The Arabic is surprisingly natural. Our Khaleeji customers actually comment that our 'customer service' has gotten better. It's the AI."
"Setup was genuinely 20 minutes. I connected Instagram, added our return policy PDF, set the tone to friendly, and we were live. Wild."
Pricing
No seat fees. No setup fees. Pay only for what you use.
Start free. Be live in 30 minutes. Cancel anytime.