jawabLegal
Refund Policy
Last updated 8 September 2026
All payments to Jawab are final and non-refundable. We do not issue refunds for subscription fees, in whole or in part, including for unused time on a plan. You can try Jawab on the free plan before you pay, and you can cancel at any time to stop future charges.
No refunds
Subscription fees are charged in advance for the billing period and are non-refundable. Once a payment is taken, it is not returned. This applies in particular to:
- The remaining time on a plan after you cancel or stop using the service.
- Periods in which you did not use the service, or used less of your monthly reply quota than your plan includes.
- A plan renewing at the end of its billing period, including where you intended to cancel and did not.
- Upgrades, downgrades, or any difference in price between plans.
- Suspension or termination of your account for breach of our terms.
Nothing in this policy limits any right to a refund that applicable law gives you and that cannot be waived by agreement.
Cancelling your plan
You can cancel at any time from Settings → Billing in your dashboard. Cancelling stops future charges; it does not refund a payment already taken.
Your plan stays active until the end of the period you have already paid for, so you keep full access to the assistant, your inbox and your knowledge base until then. After that the account reverts to the free plan.
Try before you pay
Because paid time is not refundable, every account starts on a free plan with a monthly allowance of AI replies. It connects to your real Instagram or Facebook account and answers real customers, so you can judge the quality of the assistant on your own knowledge base before you pay anything.
If you are unsure whether Jawab fits your business, contact us before subscribing and we will help you evaluate it.
Failed and duplicate payments
This policy covers refunds of validly charged subscription fees. It does not apply to genuine billing errors. If you were charged twice for the same period, charged after a confirmed cancellation, or charged an amount that does not match your plan, contact us and we will investigate and correct it.
Card payments are handled by our payment processor. We never see or store your full card details.
Changes to this policy
We may update this policy from time to time. Changes apply to billing periods that begin after the updated policy is published, and the date at the top of this page always reflects the current version.
Contact us
For any billing question, or before subscribing if something here is unclear, reach us at: